Privacy Policy

1. Introduction

Global Mediator (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and the rights you have under applicable data protection laws. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and UK GDPR.

2. Data We Collect

We may collect and process the following categories of personal data: • Identification data (name, email address, phone number, company details). • Technical data (IP address, browser type, device information, log files). • Information provided when you contact us (support requests, feedback). • Cookies and tracking technologies (see Section 5).

3. Legal Bases for Processing

We process personal data only where a lawful basis applies: • Consent (e.g., for marketing communications, non-essential cookies). • Contract (when we provide services you request). • Legal obligations (compliance with applicable law). • Legitimate interests (e.g., Website analytics, business development), provided your rights are not overridden.

4. How We Use Personal Data

We use your personal data for the following purposes: • To deliver and improve our services. • To respond to inquiries and provide customer support. • To analyze website usage and improve user experience. • To send marketing materials where consent has been given.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure functionality, analyze traffic, and personalize content. Non-essential cookies (such as analytics or marketing cookies) are only used with your consent. You may manage or withdraw your consent at any time through our cookie banner or browser settings.

6. Data Sharing and International Transfers

We may share personal data with trusted service providers (e.g., Hosting, IT, analytics, marketing platforms). Where data is transferred outside the EU/EEA or UK, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on service providers certified under approved data transfer frameworks. A list of our main subprocessors is available upon request.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Criteria for determining retention periods include the nature of the data, the purpose of processing, and legal/regulatory requirements.

8. Data Subject Rights

You have the following rights under GDPR and UK GDPR: • Access to your data. • Correction of inaccurate data. • Erasure (“right to be forgotten”). • Restriction of processing. • Data portability. • Objection to processing based on legitimate interests. • Withdrawal of consent at any time (without affecting prior lawful processing). • Right to lodge a complaint with a supervisory authority. Requests may be submitted via the contact details below.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

10. Contact Information

For any questions or requests regarding this Privacy Policy, please contact: info@global-mediator.com or by visiting this page on our website: https://global-mediator.com/contact-us/

11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be published on this page with the “last updated” date adjusted accordingly.